How much is shipping?
We offer Free Worldwide Shipping and Delivery.
How long does shipping take?
Orders are usually dispatched within 2-5 business days of your order being placed. Once your order has been processed you will receive a shipping confirmation email. We are shipping out directly from our warehouses overseas, this way we can lower on cost and be able to offer free shipping to everyone.
Please be patient and allow up to 7-18 business days to the United States, Australia, Canada, United Kingdom and 10-50 business days for the rest of the world. These times are estimated and in many cases our shipments arrive faster than this.
How can I track my order?
You don't need a trendeelingerie.com account to track your order - just use the Track Order link on the main menu. Enter your email address and order number (which you received in your email) to view the current status of your order.
Where is the rest of my order?
Your order can be shipped separately from different warehouses order to get your items to you as quickly as possible. Not to worry though, they typically arrive separately within a few days of each other. If you do not receive the remainder of your order within the next 7 business days please contact us.
I need to change something on my order, what should I do?
If you need to change or cancel your order, please contact us immediately and we will do our best to help you. If your order has been shipped, we will be unable to make any changes or cancel your order.
Can I cancel or refund my order?
Yes! Please check our refund/return policy at the footer menu. NOTE: We do not offer refunds while your order is in transit as it is already on the way to you.
Is my payment information secure?
We keep to the highest industry standards for payment and processing, to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, only used to complete the requested transaction and is not stored.
If you have any other questions, please feel free to contact us at firstname.lastname@example.org